Thank you for choosing stellarmartl.com. We are committed to providing you with fast and reliable shipping services. These shipping terms will help you understand our shipping policies, fees, delivery times, etc. By placing an order and accepting these terms, you agree to the following shipping terms.
- Order Processing and Shipping
1.1 Order Confirmation
Once your order is paid and confirmed by the system, it will enter the processing process. We will complete the packaging and shipment of the order within 1-2 business days.
1.2 Logistics Update
After the order is shipped, we will send a confirmation email with your tracking number. You can use the tracking number to check the shipping progress in real time on the website of the logistics company (such as FedEx, UPS, USPS, etc.).
- Shipping Methods and Time Standards
2.1 Shipping Methods
We offer the following shipping methods:
FedEx
UPS
USPS (United States Postal Service)
The specific shipping method will be determined by your location, package weight and volume.
2.2 Domestic Shipping Time Standards
Standard Shipping: Estimated delivery time is 2-4 business days, applicable to most areas within the United States.
Expedited delivery: Some regions support next-day or two-day delivery services, and the specific time can be confirmed at checkout.
2.3 International Shipping Time Standards
International Import and Export Shipping Time Standards (Applicable to International Orders)
For international orders, the shipping time will vary according to different countries and regions. The following is an approximate time range:
International Shipping: The estimated delivery time is 6 working days, but the specific time may vary depending on the customs clearance process and other factors of the destination country.
Note:
International shipping time may vary depending on factors such as customs, airlines and logistics companies in the destination country.
For international orders in specific regions, additional customs clearance time may be required. Please confirm the specific time with us.
- Shipping costs
3.1 Cost calculation
The shipping cost will be calculated based on the following factors:
Destination area
The weight and volume of the package
The selected delivery method (such as standard delivery, expedited delivery, etc.)
3.2 Cost confirmation
The shipping cost will be provided to the customer via email or platform message after the order is confirmed. Customers can confirm the cost details before payment.
- Shipping Issues
4.1 Shipping Delays
We will do our best to ensure on-time delivery, but delivery delays may occur due to uncontrollable factors such as weather, holidays, logistics delays, etc. If a delay occurs, we will notify you as soon as possible and provide a solution. If your package is not delivered within the estimated time, please contact us as soon as possible and we will assist you in checking the logistics status of the package and provide further assistance.
4.2 Non-delivery or Lost
If your package is lost or not delivered during transportation, please contact our customer service team immediately. We will work with the logistics company to investigate and try our best to ensure that the package is delivered as soon as possible. If the package is confirmed to be lost, we will provide a solution of return, refund or re-delivery.
4.3 Consignee Absence
If you fail to receive the package within the scheduled delivery time, the logistics company may try to re-deliver or store the package at a nearby pickup point. To ensure smooth delivery, please make sure to provide an accurate delivery address and contact number. If the package cannot be delivered, you will receive a relevant notification, then please contact us as soon as possible to resolve the problem.
- Package Damage
5.1 Damage during Transportation
Before shipping, we will carefully check the goods and ensure that the packaging is intact. If the outer packaging of the package you received is obviously damaged, or the product is damaged during transportation, please take a photo immediately and contact our customer service team. We will provide you with a refund or exchange service after confirming the damage, and the specific handling method will depend on the situation.
5.2 Return or Exchange Process
Once the product is confirmed to be damaged, you can choose to return or exchange it. We will bear the return shipping costs incurred and ensure that your exchange or refund request is processed as soon as possible.
- Customer Responsibilities
6.1 Accurate Address Provision
Customers must ensure that they provide an accurate and complete delivery address, postal code and contact number to ensure that the package can be delivered smoothly. Any delays or returns caused by incorrect or incomplete addresses are the responsibility of the customer.
6.2 Delivery Confirmation
Customers are required to check whether the package is intact upon receipt. If damage or loss is found, they must contact us within 48 hours and we will assist you in resolving the problem.
- FAQs
7.1 Q: How can I track my order?
A: Once your order is shipped, we will provide a tracking number. You can use this tracking number to check the real-time logistics status on the official website of the logistics company (such as FedEx, UPS, USPS).
7.2 Q: Why can’t the shipping time of international orders be accurate to the day?
A: The shipping time of international orders may be affected by many factors, such as customs clearance, international flight scheduling, etc., so the estimated delivery time is for reference only, and the specific time may vary.